Core Capabilities
Multimodal Input Support
Accepts voice, text input, and uploads of images, PDFs, and Word documents with automatic key information extraction.
Multi-turn Dialogue Management
Supports multi-turn conversations (default up to 5-turn context) and simple FAQ matching.
Natural Language Understanding
Understands user intent based on multi-turn context, automatically extracts key entities, and supports multiple languages.
Enterprise Knowledge Base
Enables internal knowledge editing, collaboration, and management, preserving information assets with instant, search-based Q&A.
Omnichannel Integration
Unifies access and management across enterprise websites, apps, Line, and other channels to ensure seamless customer service reach.
Closed-loop Service Workflow
Automates customer inquiries and ticket generation, integrates with core business systems to form a complete service lifecycle.
Use Cases
After-Sales Service
Before
Manual customer support limited to business hours; high training costs with inconsistent performance.
After
Intelligent support agents available 24/7, providing instant answers via knowledge base search, reducing labor costs and covering 70% of common inquiries.
Real Estate Sales Consultation
Before
Slow manual responses; time-consuming property database searches; recommendations reliant on sales experience; low customer viewing efficiency.
After
AI-powered property advisor responds instantly to 95% of inquiries; personalized listings based on customer profiles increase viewing-to-purchase conversion by 80%.
Insurance Claims Consultation
Before
Manual call center handling with peak wait times exceeding 30 minutes.
After
Intelligent claims support available 24/7, guiding clients to upload documents, speeding up application submission, automatically detecting missing materials, and significantly reducing wait times.