NeosAI Corp. (hereinafter "we," "us," or "the Company") is committed to protecting the privacy of our users. In providing services that meet the diverse needs of our users, we comply with the Act on the Protection of Personal Information (APPI) and this Privacy Policy, and strive to safeguard user privacy.
Information provided directly by users: This includes name, email address, phone number, and other information provided at the time of registration; content, files, and payment information submitted during use of the service; and feedback or consultation information provided through customer support, surveys, communities, and similar channels.
Automatically collected information: Service usage logs and similar data.
Information obtained from third parties: Within the scope permitted by law, user information obtained from partner companies or publicly available sources, used to supplement our services or verify identity.
We handle personal information provided by users appropriately, maintain its security, and strive to earn user trust.
1.1 User-Provided Information
1.1.1 Account and Personal Profile Information
When using the AI-OCR trial service on our platform "neoseeo.neosai.jp," users are required to provide information such as company name, email address, service payment information (where applicable), passwords and similar authentication credentials, and account access information. This information is necessary for providing services to users and responding to inquiries. Users have the right to create and modify their own profiles. We treat this information as personal information.
1.2 Content Provided by Users Through Our Products (where applicable)
1.2.1 To provide better services, we collect and store content posted or transmitted by users on our products, as well as content received or shared through our products. This includes data entered in "free-text input" fields on the product and files or links uploaded to the service.
2.1 We use personal information for the following purposes:
3.1 We will not disclose personal information obtained on "neoseeo.neosai.jp" to any third party other than the Company, except in the following cases:
4.1 Personal information collected by us is primarily stored in data centers located within Japan. Users understand and agree that, for the purposes set out in this Policy, such information may be processed and stored in Japan or in countries and regions where the Company or its service providers operate facilities.
4.2 In accordance with applicable laws, we implement appropriate legal, technical, and organizational measures to ensure that an equivalent level of protection is maintained for cross-border transfers of personal information. For example, when transferring data from Japan to another country, we take the necessary steps in accordance with the APPI to ensure that the recipient provides an equivalent level of protection.
5.1 We restrict access to personal information to employees whose duties require it, and implement access controls. Even in offline environments, access is limited to the minimum number of employees necessary. We establish personal information management regulations and implement appropriate security measures.
5.2 We retain personal information only for the period necessary to achieve the purposes of this Policy. For example, if a user deletes their account, we will delete their information after three months, unless a longer retention period is required by law or a regulatory authority. Upon expiration of the retention period or achievement of the purpose, personal information will be securely deleted or anonymized.
When a request is received from a user or their authorized representative to access, correct, add to, delete, suspend use of, or erase personal information (collectively, "Access Requests"), we will verify the identity of the requester and process the request within a reasonable time and scope.
7.1 Users may log into their personal account and view or correct their account information via the settings screen. If a user determines that their personal information is inaccurate, they may submit a request for correction, addition, or deletion (collectively, "Correction Requests"). We will promptly conduct an investigation after verifying the user's identity, take appropriate corrective action based on the investigation results, and notify the user of the outcome.
7.2 If a user requests suspension of use or deletion of personal information (collectively, "Suspension Requests") on the following grounds, we will promptly conduct an investigation after verifying the user's identity, take necessary suspension measures as appropriate, and notify the user of the outcome.
7.3 Where the Company is not obligated to make corrections or suspend use under the APPI or other applicable laws, Sections 7.1 and 7.2 of this Article shall not apply.
8.1 By entering registration information on "neoseeo.neosai.jp," users are deemed to have consented to this Privacy Policy.
8.2 Our website may use cookies and similar technologies to improve service quality and analyze usage. These technologies may collect data such as device information and browsing behavior.
Users are deemed to have consented to the use of cookies by clicking the consent button after reviewing the cookie information and purposes of use provided by the site.
Users may refuse cookies through browser settings; however, doing so may prevent some services from functioning properly.
9.1 Minors who wish to use the services on this website must obtain the consent of a parent or legal guardian.
9.2 If a minor uses the services, they are deemed to have obtained parental consent.
9.3 If parental consent has not been obtained, we may delete the relevant registration information.
10.1 Right of Access and Correction: Users have the right to access and review their personal information held by us, and to request correction of any inaccurate or incomplete information.
10.2 Right to Erasure: Users may request deletion of their personal information in the following cases:
10.3 Right to Restriction of Processing: Users may request suspension of use or restriction of processing of their personal information, particularly where the accuracy of the personal information is disputed, or where processing is unlawful but the user does not wish it to be deleted.
10.4 Right to Withdraw Consent: Where our processing is based on user consent, users may withdraw their consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.
10.5 Response and Identity Verification: We will respond to user requests within the period prescribed by applicable law. To ensure the security of user information, we may verify identity before processing requests.
10.6 To exercise any of the above rights, please contact us.
If a user deletes their account, we will delete that user's account information within three months.
We may revise the content of this Privacy Policy from time to time. In the event of a revision, we will post a notice on our website for a certain period, and provide notification if there are any changes to the purposes for which personal information is used.
For complaints or inquiries regarding this Privacy Policy, please contact us at:
NeosAI Corp.
Address: Otemachi Building, 1-6-1 Otemachi, Chiyoda-ku, Tokyo
Representative Director: Chan Wei Beng
Email: [email protected]